Guest shares a terrifying experience at the luxurious Disney World Resort

When visiting the Walt Disney World Resort, guests can enjoy delicious food and drinks, world-class entertainment, personal interactions, famous classic attractions, and new innovative experiences.

And if we add to that all the resort possibilities beyond the Magic Kingdom, EPCOT, Disney’s Animal Kingdom, and Disney’s Hollywood Studios, among Disney Springs and the 25 hotels to be found on the property, some have exciting dining options, outdoor activities and relaxing spa treatments. It’s easy to see why Walt Disney is the most magical place on Earth!

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A stay at one of the Walt Disney World resorts is a dream for many, but for one particular guest and her party, that dream turned into a nightmare in a minute.

Redditor u/GeneralInformation82 shared their experience while staying at Disney’s Animal Kingdom Lodge, one of the facility’s most luxurious resorts. She commented that on the last morning of their stay in one of the resort’s suites, she and her friend were bathing in their bathrooms while their husbands played golf and that as she got out of the shower, she heard noises coming from the suite’s dining area.

She commented that she came down in a robe to find two unidentified men in their suite with no uniforms or equipment and moments later, her friend came out with a towel to see these two men as well. The original poster says the men apologized in what it calls “broken English,” saying they were given the room keys before quickly leaving the room. Both guests were clearly terrified, as the situation was not only disturbing, but also alarming and dangerous, not to mention that it should never have happened.

The original poster says she and her friend quickly got dressed and ran to the front desk to see what was going on. It is alleged that two workers were sent to the room to fix the internet. However, the guest was skeptical as they were not in uniform and did not have prior permission to enter the room, apart from the fact that no member of her party had reported any problems with the resort’s internet. She commented that the front desk cast members were “very nice”, but that such a situation should never have happened. She ends her story by reminding everyone to close their doors.

Fellow Redditors shared the guest’s horror, agreeing that this situation shouldn’t happen and that the two men should have been in uniform or at least escorted or escorted by another uniformed cast member and ID. Others have commented on their own experiences at Disney World Resorts, from false wake-up calls from staff members unlocking their rooms and staff members walking into their rooms to check “everything is OK” to giving them keys to rooms that are still occupied. Such situations seem to be more common than one might think, which is concerning, especially given The Walt Disney Company’s commitment to making every guest’s stay a magical experience.

Related: Disney’s repeated attempts to check out guests hours earlier

The official Walt Disney World website describes this luxury resort as:

Step into the heart of Africa at this wonderful hotel resort. Inspired by the traditional African karal, the curved horseshoe-shaped design offers stunning views of four lush savannahs that are named for by more than 200 hoofed animals and birds. Enjoy dazzling pool areas, exciting animal programs and one of the largest collections of African art in the US where you can experience your own African safari adventure with a touch of Disney magic.

With an 11,000-square-foot pool with a thrilling waterslide, award-winning dining, exotic animals, and the ability to upgrade your stay to a deluxe Disney villa with home-like amenities, Disney’s Animal Kingdom Lodge is an excellent choice for guests to plan their next visit to the Magic Kingdom and the Kingdom of Disney Animals, Disney Hollywood Studios and Epcot.