WALLDORF, Germany, March 28, 2022 /PRNewswire/ – SAP SE (NYSE: SAP) today announced the availability of Experience-Based Process Journey analytics. The new offering correlates experience data from user surveys (whether customers, vendors, or employees) with underlying IT systems, giving companies the ability to understand how best to optimize their end-to-end business processes. extreme for both operational excellence and customer experience. The company also announced that SAP® Signavius® will be a brand of SAP, reflecting SAP’s commitment to this market segment.
As business pressures intensify as markets become more volatile and consumers become more unpredictable, managing change will be one of the most difficult and important issues facing businesses today. While business process management (BPM) solutions provide a starting point for managing change and understanding the interconnectivity between operating systems, they often cannot paint the full picture. By connecting experience data with operations data, our customers can now discover the impact of process changes on end users and have the tools they need to optimize results.
The journey to process analytics capabilities within SAP Signavio software recently completed beta testing with more than 25 companies worldwide, with immediate availability to all customers through the SAP Signavio Process Transformation Suite.
“Without customers, you can’t capture and understand the value of analyzing and improving processes,” said Rashmeer Pahlad, business analyst at NTT Ltd. “The result of improving processes is to streamline and improve the way we work as a business and as a result, improve the way operations deliver quality and value to a customer.”
“Connecting internal process flows to customer sentiment can help us understand how customers perceive our operating model and optimize our internal processes accordingly,” he said. Alexander RotcherDirector, Industries and Markets, Endress+Hauser Group Services.
Based on the success of the recently released SAP Signavio Journey Modeler solution, SAP expects significant uptake and will work closely with its go-to-market partners to meet anticipated demand.
Demand for business process transformation drives new growth for SAP Signavio solutions
Following the acquisition of Signavio by SAP in March 2021, the combination of SAP and Signavio solutions created the most comprehensive business process transformation portfolio on the market. Last year demonstrated that simple and sophisticated process management solutions give customers faster and stronger ROI on their transformation initiatives, leading to strong triple-digit growth for SAP Signavio solutions. This market acceptance has enabled more than a doubling of development resources and faster delivery of innovative new technologies, including new journey to process analysis capabilities.
“Consistent customer feedback validates our beliefs when we joined SAP just over a year ago,” he said. Gero Decker, co-founder of Signavio and now co-CEO of SAP Signavio, SAP. “Our business process transformation portfolio gives organizations a new, data-driven way to identify touchpoints where they can remove friction and create satisfaction for employees, vendors and customers.”
“With the availability of journey-to-process analytics, we are taking the first step in demonstrating the profound effect of bringing Signavio to SAP,” he said. Rouven Morato, Co-CEO, SAP Signavio, SAP. “Bringing experience data into the equation gives our clients insights they didn’t have before about how internal operations impact end users. The new SAP Signavio brand represents our belief that transforming business processes is critical to creating the agility, resiliency and responsiveness required in today’s world.”
SAP Signavio is a key component of the RISE with SAP solution, SAP’s offering designed to help every company develop new business models to avoid disruption, gain efficiencies to fund innovation, and transform mission-critical systems without business risk.
For more information on the analysis process with SAP Signavio software, visit the analysis process: SAP Signavio.
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